Energy suppliers have a particularly large customer base and have to process enormous volumes of receivables on an ongoing basis. However, many companies use approaches that are no longer appropriate in the digital age. For example, in communication: letters are usually used, but these are slow, not very customer-friendly and costly. On top of this, letters lack the necessary measurability to obtain data and insights for process optimization. Similarly, energy suppliers often still only offer traditional payment methods, which achieve significantly lower rates than modern methods. And this in turn has a negative impact on cash flow.

In addition, cumbersome manual workflow steps slow down receivables management at many energy suppliers. Optimizations and changes to such processes and other details such as forms are usually difficult to implement in the existing SAP system. SAP adaptations require specialized expertise that is rarely available within the company and has to be purchased externally. This results in high costs and delays. If the system is to be optimized again in the future, the financial and time costs are incurred anew each time.

What is needed is an approach that addresses the challenges faced by energy suppliers in receivables management (process efficiency, customer friendliness, payment rate) while also being easy to implement and allowing for continuous optimization. This is exactly what collect.AI's SaaS platform makes possible, and the SAP connector for the energy industry developed in collaboration with DSC now makes it even easier to implement.