Login Talk to Expert

Digital and AI-optimized

The smart way for energy suppliers to make receivables management more efficient

Spend less time and valuable resources on receivables management thanks to AI and automation - and get more out of it. We have the solution for the industry-specific challenges faced by energy suppliers.

Dashboard_Startscreen_EN
Eprimo_Logo_Neu enercity_logo N-ERGIE_logo
Eprimo_Logo_Neu enercity_logo n-ergie_logo

Status Quo

The tasks energy suppliers facing today

Status_Quo_Icon_01

Late payments

The circumstances of the energy supply companies increase the risk of liquidity bottlenecks due to late or non-receipt of payments. This results in high days sales outstanding (DSOs), which leads to limited planning options for cash flow and liquidity. Thanks to customer-oriented payment options, you can make it easier for your customers to settle outstanding receivables. A digitalized customer journey with optimized communication channels via email, SMS, letter with QR code and WhatsApp as well as AI-based selection of the time also help to pick up customers at the right point.

Status_Quo_Icon_02

State regulation

The receivables management of energy supply companies is confronted with a number of challenges as a result of the Basic Electricity Supply Ordinance. Special features such as the requirements for the blocking process and the resulting averting agreement can hardly or not at all be mapped in the receivables management of energy suppliers. It's easier with our Workflow Builder, in which you can create triggers and events from which you can derive individual processes and offer modern payment options.

Status_Quo_Icon_03

Outdated and inflexible processes

Manual processes cost energy supply companies a lot of time and money. Automation in receivables management therefore offers great potential for savings in process costs. Modern workflows help you to reduce receivables processing times and initiate targeted measures. You retain control over the level of AI-supported technology you wish to use. Three AI assistants are available to you for optimum results: Smart Communication, Smart Intent Recognition (S.I.R.) and Payment Probability.

More efficient receivables management with the collect.AI platform

Reduce process costs, increase customer satisfaction and maximize incoming payments through AI-supported decisions

Flexible digital processes

Our Workflow Builder supports you in mapping your existing processes in a fully digitalized way. Use the intuitive flexibility of a drag & drop user interface to digitally display existing processes and optimize them with the help of our AI Smart Assistants.

Landingpage_Workflow_Builder_EN

Automation through smart assistants

Smart Assistants are AI modules that help you to automate and optimize processes. Our "Smart Intent Recognition" assistant, for example, analyses the written responses of your end customers and recognizes and classifies customer feedback.

Smart_Intent_Recognition_EN
Smart_Intent_Recognition_EN

Automation through smart assistants

Smart Assistants are AI modules that help you to automate and optimize processes. Our "Smart Intent Recognition" assistant, for example, analyses the written responses of your end customers and recognizes and classifies customer feedback.

All key figures at a glance at all times

With the help of our dashboard, you are always up to date. The analyses of our Workflow Insights AI help you to optimize processes, identify weak points and unleash potential through intelligent measures.

Small_Info_Graphic_Dashboard_240801
overlay-box-background

Case Study

AI-optimized receivables management for energy suppliers

Do traditional processes dominate your receivables management? Our case study analyses how a regional basic supplier has not only digitalized its receivables management, but also optimized it holistically with the help of artificial intelligence.

 

 

Graphic_Dashboards_Generic

2 x

Doubling the payment rate

90 %

Reduction in service requests

Basic Supply Ordinance

"Abwendungs­vereinbarung" - digital and automated

Since the amendment to the GVV came into force on 31.12.2021, energy supply companies have been faced with the challenge of offering interest-free installment payments for defaulting customers. As part of this avoidance agreement, energy supply companies are faced with the task of setting up a process that represents the installment payment together with the verification of incoming payments. The features of the collect.AI platform help you to design a flexible workflow that supports you in this process.

Installment_Plan_EN

Installment plan

Via our platform, customers receive communication about outstanding amounts and can pay the amount immediately via a landing page or choose to pay in installments. The settings for installment plans are flexible and can be configured by the energy supplier for different scenarios. After agreeing an installment plan, customers receive a confirmation by e-mail and can download it as a PDF. Optionally, a SEPA direct debit mandate can be issued, which simplifies payment processing for customers and minimizes the risk of default for energy suppliers.

Payment methods

Does your customer decide to pay the full amount directly? In this case, our platform offers the option of selecting a variety of payment methods for you, giving your end customers the opportunity to use their preferred payment method. Whether traditional methods such as SEPA direct debits and credit cards or modern options such as PayPal or Tink - we support a wide range to make the payment process as convenient as possible. The flexible control of payment options allows you to dynamically adjust them depending on the progress of the process in order to optimize payment quotas and actively manage your costs. This increases your customers' willingness to pay and improves your company's cash flow.

Landingpage_Means of payment

Whitelabel solution

With our white label solutions, companies can fully maintain their brand identity in customer communication. By adapting the communication design to your corporate identity, a consistent brand experience is guaranteed for your end customers. Our platform allows you to edit and centrally manage texts and designs without any programming knowledge. In addition, white label landing pages can be configured, offering a variety of payment methods and personalized options. This solution offers maximum flexibility and strengthens customer loyalty through a uniform and professional appearance.

Whitelabel_Solution_EN
Whitelabel_Solution_EN

Whitelabel solution

With our white label solutions, energy suppliers can fully maintain their brand identity in customer communication. By adapting the communication design to your corporate identity, a consistent brand experience is guaranteed for your end customers. Our platform allows you to edit and centrally manage texts and designs without any programming knowledge. In addition, white label landing pages can be configured, offering a variety of payment methods and personalized options. This solution offers maximum flexibility and strengthens customer loyalty through a uniform and professional appearance.

Communication channels

The communication channels offer you the flexibility and efficiency you need to reach your customers in the best possible way. Our platform supports a variety of communication options such as email, SMS, WhatsApp and letter with QR code to ensure your messages always reach the right recipient. With the Workflow Builder, you can flexibly design and customize the entire communication route. This intuitive drag & drop editor allows you to create and centrally organize complex dunning processes without any programming knowledge.

Landingpage_Whitelabel_Channels_EN

Smart Assistants

Making AI usable in receivables management

Pioneering work in the field of receivables management

Superior AI solutions for your receivables management

8 years

our AI has already been learning. During this time, it has specialized in optimizing receivables management processes through the use of smart assistants.

20 billion.

euros in receivables have since been processed with over 50 customers from many different sectors.

260 million.

processes were analyzed by our AI systems in compliance with the GDPR. Even without data pooling, we achieve highly precise AI models that serve as the basis for smart applications that offer real added value.

The future of order-to-cash management with AI-powered smart assistants

Our innovative Smart Assistants use advanced AI technology to optimize order-to-cash management, reduce costs and improve your customers' payment behavior. The data-based solutions access a variety of data sources, analyse them using state-of-the-art algorithms and provide valuable insights for process optimization.

They integrate seamlessly into the order-to-cash platform and collect data from transactions, master data and customer feedback. This raw data is analyzed by AI algorithms to automate and optimize processes. Automated processing of repetitive tasks reduces manual effort and enables cost reductions through detailed insights into process flows.

An intuitive dashboard provides in-depth insights into the results of the processes optimized by the platform and supports strategic decisions. Our solutions are scalable and adapt to individual needs and company sizes.

In contrast to conventional, static dunning processes, our Smart Assistants enable dynamic and data-oriented process optimization. This allows you to make your receivables management processes more efficient, reduce costs and improve your customers' payment rates.

Generic_AI_Graphic

Integration

The Integration Hub: suitable solutions for individual customer requirements

Increase the efficiency of your receivables management now