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Case Study Insurance

Dunning volume reduced by 75% in the 

 

AI-optimised receivables management for insurance companies

Standardised dunning processes often fall short of meeting customers' needs. This case study shows how the switch to AI-based receivables management at one of the largest primary insurers in the German market resulted in a significant increase in efficiency and productivity.

Find out in the case study:

  • how the insurer reduced its dunning rate by 75% in just three months
  • what Net Promoter Score the company achieved thanks to collect.AI
  • how customer-centred communication in receivables management can be efficiently achieved